Refund & Return Policy
Last Updated: 26/05/2025
At YouGorgeous™, your satisfaction is our priority. We take pride in our craftsmanship and strive to ensure you love every piece you receive. However, if you’re not fully satisfied, we’re here to help.
🔄 Return Eligibility
- Returns must be requested within 2 days of receiving your order.
- Items must be unused, unworn, and returned in their original packaging with all tags intact.
- A video recording of the unboxing (parcel/box/packets) is mandatory for the return to be considered.
- Returns will not be accepted for products damaged due to misuse, improper care, or general wear and tear.
🚫 Non-Returnable Items
- Earrings and other intimate Jewellery (due to hygiene concerns)
- Customized or personalized items
- Sale or clearance products (unless defective)
💰 Refund Process
- Once your return is received and inspected, your refund will be initiated to your original payment method within 5–7 business days.
- Shipping charges are non-refundable; refunds apply only to the product value.
⏱️ Refund Approval Timeframe
- Refunds are approved only after inspection of the returned product.
- Inspection typically takes 1–2 business days upon receiving the return.
- You will be notified via email once the return is reviewed and refund is approved.
- Post approval, we will process the refund within 3 business days and it will be credited to the original payment method within 7 business days.
🔁 Exchange Policy
- We do not offer direct exchanges. To exchange an item, please initiate a return and place a new order.
- If applicable, the replaced product will be delivered within 7 business days.
📦 Return Shipping
- Customers are responsible for return shipping costs, unless the item received is damaged or incorrect.
- For damaged/defective items, please email us within 24 hours of delivery with clear photos or videos.
📩 How to Initiate a Return
Email us at info@yougorgeous.in with:
- Your Order Number
- Reason for Return
- The unboxing video as attachment or link
Our support team will assist you with the return process.